Welcome to the home of First Class dentistry. Our practice is dedicated to creating and protecting beautiful smiles; we know how to improve your quality of life through an increased confidence in your smile or your ability to chew comfortably.
I hope that you and your families have been safe and well over the past few months.
We are delighted to announce that we are re-opening the doors of Crossbank Dental Care for face-to-face appointments from Monday 6th July 2020. Thank you for your patience and support over the weeks of enforced shutdown.
The health and safety of our patients and staff remains paramount. Therefore, following guidelines from: the FGDP; the Government; the HSE; and the BDA, we have completed a thorough risk assessment of the Practice. We have implemented the necessary measures to ensure the safety of all who visit and our staff. As guidelines change, we will update our procedures based on the most up-to-date scientific evidence. Please be assured that in spite of how we may appear, what hasn’t changed is the friendly care that you are familiar with receiving at Crossbank Dental Care.
Crossbank Covid FAQs:
I had an appointment booked during shutdown, do I need to re-book?
No. If you previously had an appointment booked, which was unable to take place due to the closure, we will contact you directly to rearrange a convenient time for you. Please be advised that urgent service appointments will be prioritised at this time.
When will I get an appointment?
Our first appointments will be priority treatments to those who have urgent dental need or have experienced dental trouble during lockdown. Our Reception team will be contacting those of you who we know require urgent care.
Our dentists are fully aware of the patients who need to catch up with their dental plan appointments and want treatments to commence or be completed. Currently, there are limitations on how many patients we can see per day. However, every effort is being taken to see patients at the earliest opportunity. Our Reception team will be in touch with you to arrange a convenient appointment time.
For the time being, in order to comply with social distancing, we are not be able to offer walk in appointments.
Is there anything I need to do prior to my appointment?
Yes. You will need to complete the necessary Pre-Appointment Covid-19 questionnaires, and other treatment related documents. To help reduce the transmission of the Covid-19 virus, there is a big push towards digital communication before, during and after your visit, so these will be e-mailed to you, as will the self check-in facility. Please let us know your current e-mail address via our contact page (contact us).
You may telephone our Reception team on 01539 01539 72820 but current call volumes are very high.
What happens when I attend my appointment?
You will be welcomed by our Reception team into the Practice and invited to use the hand cleansing facilities. In line with current Government guidance, please wear a face covering when entering the Practice. We hope that this will be changed soon.
Guidelines require that we ask you bring only essential personal items with you and where possible to come alone.
To help you round the Practice and ensure social distancing measures, there will be a one-way system with directional signs.
Please be aware your appointment may take slightly longer than usual due to the additional measures in place.
Can I get a virtual consultation?
Yes. If you are concerned about a visit we offer online video consultations through the ‘Zoom’ platform. You can request a video consultation by contacting us here. We will let you know available appointment times.
Once we are back to full work force we will include the option to book a video consultation or Treatment Coordinator discussion online.
How can I keep in touch with the Practice to hear about changes?
Please understand it is essential to let us know your current email address so that we can continue effective and meaningful digital communication with you. You can do this here.
You can also check back here or our Facebook page for latest updates.
During these challenging and uncertain times, we wish you, your family and friends good health.
I look forward to seeing you all again soon.
BDS MFGDP(UK) DipImpDent RCS(Eng) Adv. Cert. FFGDP(UK)