Dear Mr Cooper
A word of thanks for the excellent work you have done for me, and also for your wonderful care and great kindness.
As you know I had broken my four front teeth on my top palate and frequently had a cut bottom lip, so I knew it was time I attended to the matter.
Well at the age of 90, and no longer in my native city, there was a problem. A new dentist!
However, I knew the Dentists at Crossbank were trained in Sheffield - a dental hospital I know well, from connections not treatment - so I came to you, with the request you make me a new set of dentures.
It says much for your integrity you did not go ahead with my request and much for your expertise that you gave me a complete set of new teeth on my own 35 year old palate - at a fraction of the cost of a set of new dentures.
I have now had the new teeth for two weeks and I am very pleased with them - their performance and their looks - you have made me very happy, you are an excellent dentist and also very kind, so again thank you.
Will you please pass on my thanks to your Practice Manager and your lady assistant for their kindness to me, you were all so very careful of a 90 year old.
Yours very sincerely
Ruth Holmes (October 2003)