Dear Neil and Staff
I hope you all had a wonderful Christmas and New Year.
I would like to say a sincere thank you to you all for the treatment I have received from you all over the past two years. The care I received from everyone has bee of the highest standard.
After forty years of indifferent care by National Health Dentist decided to go with a private practice, where for the first time I felt my wishes and concerns were listened to and in a short period of time. I was referred to Dr Neil Cooper. It was with immense reservation and trepidation that I waited for my first visit to Crossbank Practice, but even before that visit I was contacted by Carrie and we had a chat about the visit. She then had the excellent and informative practice literature sent out for me to read (including directions).
Within minutes of arrival at the surgery I felt less apprehensive than on the drive down, everyone was friendly and welcoming the waiting surroundings calming and comfortable.
The first appointment with Neil was a little daunting but he explained everything as he went along and at the end of the consultation answer any questions and explained further the reasons for the day's treatment and what the next step would be. This was to be the pattern at every appointment. As well as verbal explanations I often left the practice with written advice and instructions, always with the reassurance to ring at any time if I needed to.
The day of the bone graft was quite frightening but I have to say with complete honesty if I needed another one I would be nervous (who wouldn't be) but not frightened. The surgery and the aftercare was of the highest standard and I was supported by written instructions, phone calls and relevant medication during the healing time.
On every subsequent visit I was treated with the utmost respect and consideration format he polite text message the day before to remind me of my appointment time to Neil's handshake at the end of the consultation with wishes for a safe journey home.
I would recommend the practice and the staff to anyone indeed my family and many of my friends have followed my journey over the last months know how grateful I feel about the treatment I have received.
Once again thank you all for your kindness and patience to someone who wished she had known about Crossbank Dental Care a long time ago!