I just wanted to send you a short note following the bone graft surgery you performed yesterday in preparation for my implants. From the first time we met, I have had TOTAL confidence in you and the team at Crossbank. Significant dental surgery can be a traumatic event but I must say that the care and attention I have received at Crossbank and St Helens in Cockermouth has been absolutely first class, to the extent where I was able to approach yesterday’s potentially traumatic surgery with calmness and confidence.
You may or may not know that I was fortunate enough to be Managing Director of The Sellafield Site between 1999 and 2004, and a large part of my role was to seek out and try to develop world-class businesses in Cumbria. I feel fortunate to have done that in my dental care and want to express my sincere thanks to you, even though I recognise that we still have a number of steps to complete.
Your skill, experience, confidence, professionalism and commitment to customer care and attention, are in my view, at the very highest level, and I cannot compliment you too highly. I look forward to successfully completing these procedures and if there is any way I can help develop your, or St Helens businesses, I would regard it as a privilege to do so.
I am copying this note to Meredith Bell at St Helens, and with many thanks once more,
Brian Watson (May 2008)