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About Us
A moment that shaped our thinking
In 2005, Neil read Let My People Go Surfing by Yvon Chouinard, founder of Patagonia. The book prompted him to reflect on the impact businesses have on the world around them.
On returning, he shared his reflections with the team. Together, we began reviewing the footprint our practice was creating from lightbulbs to loo roll! That moment continues to guide how Crossbank Dental Care operates today.
Excellence isn’t just about clinical skill, it’s about taking responsibility for every decision, every process and every standard we set.
Sustainable dentistry in action
We have integrated sustainability into every aspect of our practice. Each initiative is designed to protect the planet while supporting modern, efficient dentistry.
Key actions include:
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Installing solar panels & an electric car-charging point
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Reducing clinical waste through advanced intra-oral digital scanning
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Switching to recycled toilet paper
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Recycling cardboard, paper, and plastics
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Printing stationery on FSC-certified recycled stock with chlorine-free inks
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Designing referral packs to be fully recyclable
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Using biodegradable carrier bags
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Partnering with Green Impact to promote sustainable dentistry
We continually review how we can do better for our patients, team and the environment and enjoy celebrating our successful winning of awards in sustainability in recognition of our efforts.
The Crossbank Culture
Dentistry from a
team who truly care
Dedicated to creating and protecting beautiful smiles
“Care” is part of our name and is embedded in our culture. Our care for our patients is at the centre of our practice, embraces our team and also extends to the wider world.
Our practice is dedicated to creating and protecting beautiful smiles; we know how to improve your quality of life through an increased confidence in your smile or your ability to chew comfortably.
Implant a Tree: Growing smiles and forests
In 2024, we launched “Implant a Tree” in partnership with Cumbria Wildlife Trust. For every dental implant we place, we have pledged to plant a tree in Cumbria.
Trees are essential for biodiversity and fighting climate change. By linking advanced dental care with environmental action, our patients help us make a tangible difference: one smile and one tree at a time. Together we’re nurturing a greener, healthier Cumbria for future generations.
Inspiring healthy habits for life
We are passionate about early dental education. Our much-loved ‘Tooth Fairy’ visits local schools to teach children the importance of looking after their teeth from an early age.
These visits support healthy habits, confidence and wellbeing that can last a lifetime.
Making a difference beyond our borders
We believe care should extend globally. For many years, we have supported Bridge2Aid and are now aGold Unity Partner.
Our fundraising helps train health workers in emergency dental care in developing nations; creating long-term, sustainable change rather than short-term fixes.
In 2025, we were proud to sponsor a Dental Therapist, supporting education and empowerment that mirrors our own belief in building lasting foundations for better health.
Supporting our local community
Meaningful care starts close to home. We support local businesses wherever possible:
Commissioning marketing materials
Sourcing gifts for our team
Working with local artisan suppliers
We also proudly support the Brewery Arts Centre, helping to sustain the cultural life of our community. Investing locally strengthens the networks that make Kendal a great place to live and work.
A culture shaped by care
Culture isn’t something we talk about, it’s something we live every day. It guides our decisions, supports our team and reassures our patients that they’re choosing a practice grounded in care, responsibility and long-term thinking.
By setting high standards and inviting our patients and community to be part of the journey, we aim to create and protect beautiful smiles while caring for the world they belong to.
Meet
Meet our friendly team
The Clinical Team
Click our photos to learn more
Neil Cooper
Principal Implant Dental Surgeon and Director.
BDS MFGDP (UK) DipImpDent RCS (Eng) Adv Cert FFGDP (UK)
GDC Number: 70670
Neil Cooper has an extensive knowledge and ability in restorative dentistry. He has a special interest in the functional and aesthetic restoration of dental implants with particular attention to the reconstruction of failing dentitions and edentulous mouths. He has a passion for making patients' smiles naturally beautiful by achieving harmony between the teeth, gums, lips and face.
Neil believes that life long learning is an essential part of modern dentistry and his search for knowledge has led him to study with dental world leaders in the U.K, Europe and the U.S.A. He is an active full member of the British Academy of Aesthetic Dentistry.
Replacing missing teeth with dental implants is of particular interest to Neil and he is one of the few British dentists able to offer patients the unrivalled Gerber-Condylator system of dentures. Neil’s understanding manner enables patients to confidently share their dental concerns. He will then transform their smiles with skilled dentistry and painstaking care. Over 70 dentists from the surrounding area refer patients to Neil for his implant skills.
Neil has lectured widely in both the U.K and Europe on the subject of implant dentistry, focusing mainly on the stabilisation or elimination of dentures; providing full sets of fixed teeth for patients.
He is a visiting implant surgeon and prosthodontist with The Face Team on Harley Street, London, where he is involved in the development and delivery of a successful year-long implant teaching programme for dentists. In addition, he has taught at The Royal College of Surgeons, London.
Neil has completed a 2 year long Diploma in Implant Dentistry awarded by the Royal College of Surgeons of England. Less than 80 dentists in the UK have achieved this standard with a pass rate of just 10%. He has now gained his Fellowship of the Faculty of General Dental Practitioners from the Royal College of Surgeons of England which represents the highest accolade for General Practitioners in the U.K.
Outside of work Neil enjoys spending time with his family, rock climbing, mountain biking and cold water swimming.
BDS MFGDP (UK) DipImpDent RCS (Eng) Adv Cert FFGDP (UK)
GDC Number: 70670
Neil Cooper has an extensive knowledge and ability in restorative dentistry. He has a special interest in the functional and aesthetic restoration of dental implants with particular attention to the reconstruction of failing dentitions and edentulous mouths. He has a passion for making patients' smiles naturally beautiful by achieving harmony between the teeth, gums, lips and face.
Neil believes that life long learning is an essential part of modern dentistry and his search for knowledge has led him to study with dental world leaders in the U.K, Europe and the U.S.A. He is an active full member of the British Academy of Aesthetic Dentistry.
Replacing missing teeth with dental implants is of particular interest to Neil and he is one of the few British dentists able to offer patients the unrivalled Gerber-Condylator system of dentures. Neil’s understanding manner enables patients to confidently share their dental concerns. He will then transform their smiles with skilled dentistry and painstaking care. Over 70 dentists from the surrounding area refer patients to Neil for his implant skills.
Neil has lectured widely in both the U.K and Europe on the subject of implant dentistry, focusing mainly on the stabilisation or elimination of dentures; providing full sets of fixed teeth for patients.
He is a visiting implant surgeon and prosthodontist with The Face Team on Harley Street, London, where he is involved in the development and delivery of a successful year-long implant teaching programme for dentists. In addition, he has taught at The Royal College of Surgeons, London.
Neil has completed a 2 year long Diploma in Implant Dentistry awarded by the Royal College of Surgeons of England. Less than 80 dentists in the UK have achieved this standard with a pass rate of just 10%. He has now gained his Fellowship of the Faculty of General Dental Practitioners from the Royal College of Surgeons of England which represents the highest accolade for General Practitioners in the U.K.
Outside of work Neil enjoys spending time with his family, rock climbing, mountain biking and cold water swimming.
Neil Entwistle
Dentist
BDS (Liv)
GDC Number: 59500
How long have you been practicing dentistry, and what initially inspired you to pursue this career?
Years.
My Grandma had a sweet shop which resulted in me having several fillings. Dentistry intrigued me, I decided I'd like to become a Dentist.
When did you join the Crossbank Dental Care team?
2021.
What aspect of dentistry do you have a particular interest in?
I enjoy restorative dentistry and performing root canal treatments.
I also find perio treatment rewarding when a good result is achieved for a patient.
What do you find most rewarding about your role?
Helping people keep their teeth and improving their smiles.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would like to swap for Front of House to appreciate firsthand the role they do. A side that usually isn't seen by a Dentist.
BDS (Liv)
GDC Number: 59500
How long have you been practicing dentistry, and what initially inspired you to pursue this career?
Years.
My Grandma had a sweet shop which resulted in me having several fillings. Dentistry intrigued me, I decided I'd like to become a Dentist.
When did you join the Crossbank Dental Care team?
2021.
What aspect of dentistry do you have a particular interest in?
I enjoy restorative dentistry and performing root canal treatments.
I also find perio treatment rewarding when a good result is achieved for a patient.
What do you find most rewarding about your role?
Helping people keep their teeth and improving their smiles.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would like to swap for Front of House to appreciate firsthand the role they do. A side that usually isn't seen by a Dentist.
Elizabeth Gabbott
Dental Therapist & Hygienist
BSC (hons) Dip DHDT (Liv)
GDC Number: 239379
Elizabeth began her dental career at Liverpool university. Elizabeth thoroughly enjoyed her studies, achieving the highest grade in radiography. Following her graduation, Elizabeth gained experience working as a Dental Therapist in various locations across the Lake District.
Elizabeth is able to provide patients with dental health reviews (carrying out a clinical examination similar to that of a dentist), various hygiene treatments, prescribe radiographs, apply topical treatments and fissure sealants, place rubber dams, place temporary dressings and re-cement crowns with temporary cement, carry out restorations on primary and secondary teeth, carry out oral cancer screenings, extract primary (baby) teeth and much more.
Elizabeth has a keen interest in periodontology (the speciality that diagnoses and treats conditions affecting the gums and the periodontal tissues) and cosmetic dentistry. Elizabeth is also hoping to complete a radiography prescribers course in the near future.
Outside the practice, Elizabeth loves mountain biking, skiing, walking, playing hockey during the summer and anything to do with the great outdoors!
BSC (hons) Dip DHDT (Liv)
GDC Number: 239379
Elizabeth began her dental career at Liverpool university. Elizabeth thoroughly enjoyed her studies, achieving the highest grade in radiography. Following her graduation, Elizabeth gained experience working as a Dental Therapist in various locations across the Lake District.
Elizabeth is able to provide patients with dental health reviews (carrying out a clinical examination similar to that of a dentist), various hygiene treatments, prescribe radiographs, apply topical treatments and fissure sealants, place rubber dams, place temporary dressings and re-cement crowns with temporary cement, carry out restorations on primary and secondary teeth, carry out oral cancer screenings, extract primary (baby) teeth and much more.
Elizabeth has a keen interest in periodontology (the speciality that diagnoses and treats conditions affecting the gums and the periodontal tissues) and cosmetic dentistry. Elizabeth is also hoping to complete a radiography prescribers course in the near future.
Outside the practice, Elizabeth loves mountain biking, skiing, walking, playing hockey during the summer and anything to do with the great outdoors!
Diangde Goh
Dentist
BDS (Bfst), MFDS RCS (Eng)
GDC Number: 271235
BDS (Bfst), MFDS RCS (Eng)
GDC Number: 271235
Richard Hellen
Platinum Invisalign Provider
BDS (Ncle)
GDC number: 63272
Richard qualified from Newcastle University in 1988. Richard's orthodontic experience spans over 30 years, having spent the last decade treating both adults and children with fixed lingual and labial braces, along with Invisalign. Richard regularly works with nervous or anxious patients and is dental phobia certified. Richard is also a Platinum Invisalign provider, having gained extensive experience helping people correct a wide variety of orthodontic issues.
Richard blends his wide knowledge of different techniques to achieve excellent results. Richard is an excellent communicator and is a passionate advocate of providing the highest calibre of dental treatments for his patients.
Outside dentistry, Richard loves getting out into the hills, biking and spending time with his family. Originally from Bristol, Richard relocated to Cumbria over 30 years ago. He can't quite believe that he lives in the most beautiful county in England!
BDS (Ncle)
GDC number: 63272
Richard qualified from Newcastle University in 1988. Richard's orthodontic experience spans over 30 years, having spent the last decade treating both adults and children with fixed lingual and labial braces, along with Invisalign. Richard regularly works with nervous or anxious patients and is dental phobia certified. Richard is also a Platinum Invisalign provider, having gained extensive experience helping people correct a wide variety of orthodontic issues.
Richard blends his wide knowledge of different techniques to achieve excellent results. Richard is an excellent communicator and is a passionate advocate of providing the highest calibre of dental treatments for his patients.
Outside dentistry, Richard loves getting out into the hills, biking and spending time with his family. Originally from Bristol, Richard relocated to Cumbria over 30 years ago. He can't quite believe that he lives in the most beautiful county in England!
Linda Holmes
Lead Dental Therapist & Hygienist
DipDHDT (Liv) DipPaed Dent (DT) RCS (Ed)
GDC Number: 124761
After leaving school Linda trained as a dental nurse, progressing to an implant nurse and becoming a practice manager. She then took the opportunity to study Dental Hygiene and Dental Therapy at Liverpool Dental Hospital. Further, Linda has recently gained a Diploma in Paediatric Dentistry. Linda is also currently studying nutrition over a wide range of ages and stress management.
Linda has over 13 years experience working as a Dental Therapist. As such, she is able to offer a range of dental treatments including hygiene services, treatment of gum disease, care of dental implants, dental health reviews (carrying out a clinical examination similar to that of a dentist), restorative treatment, fillings and extraction of primary teeth (under prescription). Linda enjoys working with patients of all ages, having a particular interest in working with children. Linda offers her patients a holistic approach to dentistry, from prevention to the restoration of oral health.
Linda’s caring nature will put even the most nervous of patients at ease. Her patient, calming manner makes dental visits a relaxing experience for all.
In her spare time Linda is a busy wife, mother, dog walker and a keen amateur runner with a little cycling thrown in too!
DipDHDT (Liv) DipPaed Dent (DT) RCS (Ed)
GDC Number: 124761
After leaving school Linda trained as a dental nurse, progressing to an implant nurse and becoming a practice manager. She then took the opportunity to study Dental Hygiene and Dental Therapy at Liverpool Dental Hospital. Further, Linda has recently gained a Diploma in Paediatric Dentistry. Linda is also currently studying nutrition over a wide range of ages and stress management.
Linda has over 13 years experience working as a Dental Therapist. As such, she is able to offer a range of dental treatments including hygiene services, treatment of gum disease, care of dental implants, dental health reviews (carrying out a clinical examination similar to that of a dentist), restorative treatment, fillings and extraction of primary teeth (under prescription). Linda enjoys working with patients of all ages, having a particular interest in working with children. Linda offers her patients a holistic approach to dentistry, from prevention to the restoration of oral health.
Linda’s caring nature will put even the most nervous of patients at ease. Her patient, calming manner makes dental visits a relaxing experience for all.
In her spare time Linda is a busy wife, mother, dog walker and a keen amateur runner with a little cycling thrown in too!
Sophie Kirby
Orthodontic Therapist
Dip Orth Ther (UCLan)
GDC Number: 264188
Dip Orth Ther (UCLan)
GDC Number: 264188
Danielle Leach
Dental Therapist & Hygienist
BSc Oral Health Science (Manc)
GDC Number: 264415
BSc Oral Health Science (Manc)
GDC Number: 264415
Helen Reed
Dental Therapist & Hygienist
RDH RDT (Sheff)
GDC Number: 119146
Helen began her career in dentistry in 2004 working as a dental nurse. Helen later qualified as a Dental Therapist from the University of Sheffield in 2013. Helen passed with a distinction and was awarded the best overall academic performance by receiving the highest result ever recorded by any student on the course!
Helen has worked in various dental practices as a hygienist and therapist, over the last 5 years Helen has worked in fully private practices around the country. Helens main areas of interest include cosmetic composite fillings and periodontal work. Helen enjoys working alongside dentists to help care for implants and the treatment of peri-implant tissues. Helen is eager to expand her knowledge by learning more about composite bonding and mini smile makeovers.
Helen has great experience working with anxious and dental phobic patients, assisting them to improve their oral health and become confident when it comes to having treatment.
Outside of dentistry, Helen has recently moved to Ingleton. Helen likes to keep active by walking, biking and cycling. Helen is also kept busy with her garden growing her own veg and loves spending time with her son who keeps her busy!
RDH RDT (Sheff)
GDC Number: 119146
Helen began her career in dentistry in 2004 working as a dental nurse. Helen later qualified as a Dental Therapist from the University of Sheffield in 2013. Helen passed with a distinction and was awarded the best overall academic performance by receiving the highest result ever recorded by any student on the course!
Helen has worked in various dental practices as a hygienist and therapist, over the last 5 years Helen has worked in fully private practices around the country. Helens main areas of interest include cosmetic composite fillings and periodontal work. Helen enjoys working alongside dentists to help care for implants and the treatment of peri-implant tissues. Helen is eager to expand her knowledge by learning more about composite bonding and mini smile makeovers.
Helen has great experience working with anxious and dental phobic patients, assisting them to improve their oral health and become confident when it comes to having treatment.
Outside of dentistry, Helen has recently moved to Ingleton. Helen likes to keep active by walking, biking and cycling. Helen is also kept busy with her garden growing her own veg and loves spending time with her son who keeps her busy!
Amani Shepani
Dental Therapist & Hygienist
Bachelor in dentistry (Tripoli)
GDC Number: 281475
Bachelor in dentistry (Tripoli)
GDC Number: 281475
Sarah Shuttleworth
Aesthetic Practitioner, Treatment Coordinator, and Dental Implant Nurse
GDC Number: 111699
Sarah began her career in 1999 and qualified as a Dental Nurse in 2003. Following the completion of Sarah's diploma, she has gained extensive experience working as both a highly skilled, compassionate Dental Implant Nurse and a Treatment Coordinator here at Crossbank Dental Care. Sarah went on to complete further training and is qualified in oral health education, radiography, impression taking, sedation, immediate life support and suture removal. Sarah enjoys caring for all patients at Crossbank Dental Care.
Sarah has since advanced her studies and qualified as an Aesthetic Practitioner. Sarah's "Skin Esteem" clinic can be found in the "Crossbank Wellbeing" centre. In this role Sarah provides a wide range of treatments to boost your confidence in appearance and achieve a radiant glow. As a skilled Aesthetic Practitioner, Sarah helps her clients gain self-esteem by: removing blemishes, anti wrinkle treatments, derma fillers (adding volume to lips & cheeks and reduces fine lines); skin peels (to deeply exfoliate your skin), B12 injections (aiding in balancing metabolism & improving immune system), micro needling (promotes collagen production & reduces fine lines), Aqualyx (dissolves stubborn pockets of fat), management of anaphylaxis, and dermaplaning (removes "peach fuzz" from skin & enhances the smooth appearance of natural skin & makeup).
Sarah focuses on ensuring treatment excellence to achieve outstanding aesthetic results. Sarah is dedicated to help you achieve your most radiant, youthful and natural appearance. Sarah is extremely passionate about her work and always has your satisfaction, safety and overall wellbeing at the very heart of every treatment she carries out.
Outside of work, Sarah enjoys spending time with her family as she is a busy wife and mother of three!
GDC Number: 111699
Sarah began her career in 1999 and qualified as a Dental Nurse in 2003. Following the completion of Sarah's diploma, she has gained extensive experience working as both a highly skilled, compassionate Dental Implant Nurse and a Treatment Coordinator here at Crossbank Dental Care. Sarah went on to complete further training and is qualified in oral health education, radiography, impression taking, sedation, immediate life support and suture removal. Sarah enjoys caring for all patients at Crossbank Dental Care.
Sarah has since advanced her studies and qualified as an Aesthetic Practitioner. Sarah's "Skin Esteem" clinic can be found in the "Crossbank Wellbeing" centre. In this role Sarah provides a wide range of treatments to boost your confidence in appearance and achieve a radiant glow. As a skilled Aesthetic Practitioner, Sarah helps her clients gain self-esteem by: removing blemishes, anti wrinkle treatments, derma fillers (adding volume to lips & cheeks and reduces fine lines); skin peels (to deeply exfoliate your skin), B12 injections (aiding in balancing metabolism & improving immune system), micro needling (promotes collagen production & reduces fine lines), Aqualyx (dissolves stubborn pockets of fat), management of anaphylaxis, and dermaplaning (removes "peach fuzz" from skin & enhances the smooth appearance of natural skin & makeup).
Sarah focuses on ensuring treatment excellence to achieve outstanding aesthetic results. Sarah is dedicated to help you achieve your most radiant, youthful and natural appearance. Sarah is extremely passionate about her work and always has your satisfaction, safety and overall wellbeing at the very heart of every treatment she carries out.
Outside of work, Sarah enjoys spending time with her family as she is a busy wife and mother of three!
Anna Vincent
Dental Surgeon, referrals for Oral surgery
BDS (Bris) DipConSed (Ncle) MFDS RCS Eng
GDC Number: 85749
Anna qualified from the University of Bristol in 2005 and in 2008 gained membership to the Faculty of Dental Surgery at the Royal College of Surgeons, England. She has also completed the postgraduate Diploma in Conscious Sedation from the University of Newcastle.
Following this Anna has mainly worked in hospital posts in Bristol, London and Carlisle, and now works part time as a Speciality Doctor in Oral & Maxillofacial Surgery in Kendal & Lancaster. Anna has gained extensive experience in managing a wide range of conditions such as facial trauma, oral cancer, serious dental infections, and facial and dental surgery combined with orthodontic treatment.
As a result of this Anna works in a calm and relaxed manner taking any concerns or problems you may have in her stride.
Anna has always found treating anxious patients especially rewarding and looks forward to working with you and putting you at ease.
Outside of work she is a busy wife and mother to 3 beautiful girls, and takes any opportunity to go and play in the Lake District, but on a rainy day she can be found with a good slice of cake!
BDS (Bris) DipConSed (Ncle) MFDS RCS Eng
GDC Number: 85749
Anna qualified from the University of Bristol in 2005 and in 2008 gained membership to the Faculty of Dental Surgery at the Royal College of Surgeons, England. She has also completed the postgraduate Diploma in Conscious Sedation from the University of Newcastle.
Following this Anna has mainly worked in hospital posts in Bristol, London and Carlisle, and now works part time as a Speciality Doctor in Oral & Maxillofacial Surgery in Kendal & Lancaster. Anna has gained extensive experience in managing a wide range of conditions such as facial trauma, oral cancer, serious dental infections, and facial and dental surgery combined with orthodontic treatment.
As a result of this Anna works in a calm and relaxed manner taking any concerns or problems you may have in her stride.
Anna has always found treating anxious patients especially rewarding and looks forward to working with you and putting you at ease.
Outside of work she is a busy wife and mother to 3 beautiful girls, and takes any opportunity to go and play in the Lake District, but on a rainy day she can be found with a good slice of cake!
Frances Watkins
Cosmetic & Restorative Dentist
BDS (Ncle) MSc in restorative and cosmetic dentistry
GDC Number: 66950
Frances began studying dentistry at Newcastle University, during this time Frances won the Sopwith award for crowns and bridges as an undergraduate. Following her graduation in 1991, Frances completed a masters degree in restorative and cosmetic dentistry. Frances then proceeded to work in both NHS and private practices across Yorkshire and the Lake District, gaining over 30 years experience in dentistry.
Frances makes every effort to stay on top of current developments in dentistry and is presently studying radiography updates. Frances’ scope of dental expertise encompasses all aspects of both general and cosmetic dentistry.
In her spare time Frances enjoys keeping active through road cycling, skiing and outdoor swimming. Frances is a trustee for one of the local secondary schools and works as a volunteer for the local ski club. Frances also enjoys kayaking and even provided safety support in the triathlon and outdoor swim events at the recent Commonwealth Games in July 2022!
BDS (Ncle) MSc in restorative and cosmetic dentistry
GDC Number: 66950
Frances began studying dentistry at Newcastle University, during this time Frances won the Sopwith award for crowns and bridges as an undergraduate. Following her graduation in 1991, Frances completed a masters degree in restorative and cosmetic dentistry. Frances then proceeded to work in both NHS and private practices across Yorkshire and the Lake District, gaining over 30 years experience in dentistry.
Frances makes every effort to stay on top of current developments in dentistry and is presently studying radiography updates. Frances’ scope of dental expertise encompasses all aspects of both general and cosmetic dentistry.
In her spare time Frances enjoys keeping active through road cycling, skiing and outdoor swimming. Frances is a trustee for one of the local secondary schools and works as a volunteer for the local ski club. Frances also enjoys kayaking and even provided safety support in the triathlon and outdoor swim events at the recent Commonwealth Games in July 2022!
Tristan Tinn
Restorative and Aesthetic Dentist
BDS BSc (Hons) PG Dip Restorative and Aesthetic Dentistry
GDC: 277880
BDS BSc (Hons) PG Dip Restorative and Aesthetic Dentistry
GDC: 277880
The Nursing Team
Julia Allen
Treatment Coordinator and Dental Nurse
GDC Number: 161421
When did you join the Crossbank Dental Care team?
September 2014.
How has your career developed during your time at Crossbank Dental Care?
I feel like my career really started when I joined Crossbank Dental Care. I hadn't nursed for some time as I had been on maternity leave with my first child so when I joined the team I was able to get straight back into dental nursing. From then I went on to qualify in sedation, venipuncture, iOS scanning and radiography, I then went on to train as a Treatment Coordinator.
What do you find most rewarding about your role?
I love working with nervous patients, getting them to a point that they feel comfortable to come in and get the treatment they have been putting off and seeing them as their confidence grows.
Tell us a fun fact about yourself
I have a full leg tattoo.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would love to be a Therapist for a day. It looks very satisfying, getting a patients teeth all nice and clean. I would also love to do a filling!
GDC Number: 161421
When did you join the Crossbank Dental Care team?
September 2014.
How has your career developed during your time at Crossbank Dental Care?
I feel like my career really started when I joined Crossbank Dental Care. I hadn't nursed for some time as I had been on maternity leave with my first child so when I joined the team I was able to get straight back into dental nursing. From then I went on to qualify in sedation, venipuncture, iOS scanning and radiography, I then went on to train as a Treatment Coordinator.
What do you find most rewarding about your role?
I love working with nervous patients, getting them to a point that they feel comfortable to come in and get the treatment they have been putting off and seeing them as their confidence grows.
Tell us a fun fact about yourself
I have a full leg tattoo.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would love to be a Therapist for a day. It looks very satisfying, getting a patients teeth all nice and clean. I would also love to do a filling!
Katie Helme
Dental Nurse
What made you decide to train to be a Dental Nurse?
I started at Crossbank Dental Care in the Front of House team and enjoyed learning about the clinical side of the business and wanted to learn by training to become a Dental Nurse.
When did you join the Crossbank Dental Care team?
I joined the team in March 2018.
What has been the most challenging and enjoyable parts of your training?
The most challenging part about my training is the textbook learning. I find a hands-on learning approach much easier.
The most enjoyable part of my training is interacting with patients.
What are you planning to do in your professional future?
I would like to expand on skills, including sedation nursing, as I love working within the surgical side of dentistry.
If you had to swap jobs for one day in the practice, which job would you swap to and why?
A Clinician, I don't know why, just because.
What made you decide to train to be a Dental Nurse?
I started at Crossbank Dental Care in the Front of House team and enjoyed learning about the clinical side of the business and wanted to learn by training to become a Dental Nurse.
When did you join the Crossbank Dental Care team?
I joined the team in March 2018.
What has been the most challenging and enjoyable parts of your training?
The most challenging part about my training is the textbook learning. I find a hands-on learning approach much easier.
The most enjoyable part of my training is interacting with patients.
What are you planning to do in your professional future?
I would like to expand on skills, including sedation nursing, as I love working within the surgical side of dentistry.
If you had to swap jobs for one day in the practice, which job would you swap to and why?
A Clinician, I don't know why, just because.
Molly Carter
Dental Nurse
GDC Number: 321973
When did you join the Crossbank Dental Care team?
September 2023.
What do you enjoy most about your role?
I enjoy meeting new people and the look on their faces after their treatment is complete. I also like all the opportunities we get to try/learn new things.
What would you like to do in your professional future?
I would like to continue expanding my knowledge and advancing in my nursing career.
Tell us one fun fact about yourself.
After work and on weekends you will find me out on the family farm.
If you had to swap jobs for a day who would you swap with and why?
I wouldn't want to swap, I love what I am doing.
GDC Number: 321973
When did you join the Crossbank Dental Care team?
September 2023.
What do you enjoy most about your role?
I enjoy meeting new people and the look on their faces after their treatment is complete. I also like all the opportunities we get to try/learn new things.
What would you like to do in your professional future?
I would like to continue expanding my knowledge and advancing in my nursing career.
Tell us one fun fact about yourself.
After work and on weekends you will find me out on the family farm.
If you had to swap jobs for a day who would you swap with and why?
I wouldn't want to swap, I love what I am doing.
Cathleen Casterton
Dental Implant Nurse
GDC Number: 288881
How long have you worked in dentistry, and what initially inspired you to pursue this career?
I have worked in dentistry since 2018 and I was interested in doing practical jobs in healthcare.
When did you join the Crossbank Dental Care Team?
October 2021.
How has your career developed during your time at Crossbank Dental Care?
I started off doing general nursing but now I mostly do implant nursing and have achieved extra qualifications in sedation and radiography.
Tell us one fun fact about yourself.
I have been vegan for 11 years.
If you had to swap jobs for one day in the practice, which job would you swap and why?
Dentist because I would enjoy having a go at doing different treatments like taking teeth out or placing implants.
GDC Number: 288881
How long have you worked in dentistry, and what initially inspired you to pursue this career?
I have worked in dentistry since 2018 and I was interested in doing practical jobs in healthcare.
When did you join the Crossbank Dental Care Team?
October 2021.
How has your career developed during your time at Crossbank Dental Care?
I started off doing general nursing but now I mostly do implant nursing and have achieved extra qualifications in sedation and radiography.
Tell us one fun fact about yourself.
I have been vegan for 11 years.
If you had to swap jobs for one day in the practice, which job would you swap and why?
Dentist because I would enjoy having a go at doing different treatments like taking teeth out or placing implants.
Jolie Colloby
Dental Nurse
GDC Number: 320966
How long have you worked in dentistry, and what initially inspired you to pursue this career?
3 years. I did health and social care at college and really enjoyed the idea of doing something in health care and helping people.
When did you join the Crossbank Dental Care team?
September 2022.
How has your career developed during your time at Crossbank Dental Care?
I qualified as a Dental Nurse in August 2024. Since then I have trained in implant dental nursing, iOS scanning and radiography. I have also nearly completed my suture removal training.
What are you planning to do in your professional future?
I am wanting to continue with implant nursing and further develop my skills in this. I am looking at sedation as my next qualification.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an Implant Treatment Coordinator. I would love to be part of the patients journey from the very start.
GDC Number: 320966
How long have you worked in dentistry, and what initially inspired you to pursue this career?
3 years. I did health and social care at college and really enjoyed the idea of doing something in health care and helping people.
When did you join the Crossbank Dental Care team?
September 2022.
How has your career developed during your time at Crossbank Dental Care?
I qualified as a Dental Nurse in August 2024. Since then I have trained in implant dental nursing, iOS scanning and radiography. I have also nearly completed my suture removal training.
What are you planning to do in your professional future?
I am wanting to continue with implant nursing and further develop my skills in this. I am looking at sedation as my next qualification.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an Implant Treatment Coordinator. I would love to be part of the patients journey from the very start.
Beth Comer
Treatment Coordinator and Dental Implant Nurse
GDC Number: 202591
When did you join the Crossbank Dental Care team and how did you find the practice?
I have worked at Crossbank Dental Care since July 2016, my previous practice referred to Crossbank Dental Care for implants so when I relocated to Cumbria I knew Crossbank Dental Care was the practice I wanted to work at.
How long have you been a dental nurse?
15 Years.
How has your career developed during your time at Crossbank Dental Care?
From strength to strength. When I joined Crossbank Dental Care in 2016, I already had my radiography qualification. Crossbank has funded and supported me through my sedation qualification, phlebotomy course, suture removal training and my treatment coordination training.
What do enjoy most about your job?
Creating smiles, giving our patients the confidence to smile again.
Can you tell me about a particularly challenging or rewarding experience you’ve had in your role?
My first teeth in a day journey, from start to finish I was with the patient emotionally and physically. This case has always stuck with me as it made me think, this is the job for me.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I wouldn’t, I enjoy both my roles, one day Implant Nurse and the next day Treatment Coordinator.
GDC Number: 202591
When did you join the Crossbank Dental Care team and how did you find the practice?
I have worked at Crossbank Dental Care since July 2016, my previous practice referred to Crossbank Dental Care for implants so when I relocated to Cumbria I knew Crossbank Dental Care was the practice I wanted to work at.
How long have you been a dental nurse?
15 Years.
How has your career developed during your time at Crossbank Dental Care?
From strength to strength. When I joined Crossbank Dental Care in 2016, I already had my radiography qualification. Crossbank has funded and supported me through my sedation qualification, phlebotomy course, suture removal training and my treatment coordination training.
What do enjoy most about your job?
Creating smiles, giving our patients the confidence to smile again.
Can you tell me about a particularly challenging or rewarding experience you’ve had in your role?
My first teeth in a day journey, from start to finish I was with the patient emotionally and physically. This case has always stuck with me as it made me think, this is the job for me.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I wouldn’t, I enjoy both my roles, one day Implant Nurse and the next day Treatment Coordinator.
Tia Foley
Dental Nurse Cadet
What made you decide to train to be a dental nurse?
Dentistry always intrigued me and it is exciting to see the other side of it.
When did you join the Crossbank Dental Care team?
November 2020.
What do you enjoy most about your role?
Caring for the patients and providing the best care to the patients that I can.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
A Treatment Coordinator to see what it involves and to also hear the patients first before seeing a Clinician.
What made you decide to train to be a dental nurse?
Dentistry always intrigued me and it is exciting to see the other side of it.
When did you join the Crossbank Dental Care team?
November 2020.
What do you enjoy most about your role?
Caring for the patients and providing the best care to the patients that I can.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
A Treatment Coordinator to see what it involves and to also hear the patients first before seeing a Clinician.
Sara Gardner
Digital Lead, Treatment Coordinator & Dental Implant Nurse
When did you join the Crossbank Dental Care team?
2010.
How has your career developed during your time at Crossbank Dental Care?
I started off as maternity cover and progressed on to an Implant Dental Nurse then to a Treatment Coordinator, implant planning and implant componentry ordering, coordinating full arch cases, became Digital Clinical Lead and began making retainers, whitening trays and night guards.
What do you enjoy most about your role?
I love the variety of my role, no two days are the same!
Can you tell us about a particularly rewarding experience you have had in your role?
The most rewarding experience for me is coordinating full arch cases, seeing the planning to make the case go smooth and the overall transformation for the patient at the end of the day.
Tell us one fun fact about yourself.
I have no time for fun with a daughter who has an ambition for dance! All my time is taken up with being a dance competition Mum.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an Implant Dentist so that I could do the implant work that I help plan for.
GDC Number: 164590
When did you join the Crossbank Dental Care team?
2010.
How has your career developed during your time at Crossbank Dental Care?
I started off as maternity cover and progressed on to an Implant Dental Nurse then to a Treatment Coordinator, implant planning and implant componentry ordering, coordinating full arch cases, became Digital Clinical Lead and began making retainers, whitening trays and night guards.
What do you enjoy most about your role?
I love the variety of my role, no two days are the same!
Can you tell us about a particularly rewarding experience you have had in your role?
The most rewarding experience for me is coordinating full arch cases, seeing the planning to make the case go smooth and the overall transformation for the patient at the end of the day.
Tell us one fun fact about yourself.
I have no time for fun with a daughter who has an ambition for dance! All my time is taken up with being a dance competition Mum.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an Implant Dentist so that I could do the implant work that I help plan for.
GDC Number: 164590
Jill Hill
Lead Dental Nurse
GDC Number: 119612
GDC Number: 119612
Nicholette Hudson
Dental Nurse
GDC Number: 279570
GDC Number: 279570
Kelly Hunter
Dental Nurse
GDC Number: 192534
When did you join the Crossbank Dental Care team?
April 2023.
How long have you been a dental nurse?
I have been a dental nurse for 27 years. I started in 1997 when I left high school.
How has your career developed since working at Crossbank Dental Care?
In the short time I have worked here at Crossbank Dental Care I have completed training for extended dental nurse duties in intra oral scanning and suture removal. I have also completed several courses to further my development and knowledge, these include, certificate in sedation mentoring allowing me to nurse for sedation cases, certificate in infection prevention and control lead (IPC) and most recently my radiography qualification. I have recently completed plaque indices and fluoride varnish application whilst also working towards gaining the certificate in oral health. These will allow me to run oral health prevention clinics in practice as well as going to schools and other organisations to teach about the importance of oral health.
What do you enjoy most about being a dental nurse?
The people I work with makes Crossbank Dental Care a great place to work.
I also like that everyday is different and you never know what to expect. The best part is being able to help patients achieve the outcome they have wished for, and see the smile on their face knowing that you played a part in that happiness.
If you had to swap jobs for a day who would you swap with and why ?
This is a difficult question for me as I love the job role I currently have. I am lucky that I am able to work in most aspects of dentistry, ranging from general dental care to oral surgery, and implant surgery.
If I had to swap roles I think I would say with a Treatment Coordinator as I would find it interesting listening to the patients wishes, and what made them choose Crossbank Dental Care for their dental care.
GDC Number: 192534
When did you join the Crossbank Dental Care team?
April 2023.
How long have you been a dental nurse?
I have been a dental nurse for 27 years. I started in 1997 when I left high school.
How has your career developed since working at Crossbank Dental Care?
In the short time I have worked here at Crossbank Dental Care I have completed training for extended dental nurse duties in intra oral scanning and suture removal. I have also completed several courses to further my development and knowledge, these include, certificate in sedation mentoring allowing me to nurse for sedation cases, certificate in infection prevention and control lead (IPC) and most recently my radiography qualification. I have recently completed plaque indices and fluoride varnish application whilst also working towards gaining the certificate in oral health. These will allow me to run oral health prevention clinics in practice as well as going to schools and other organisations to teach about the importance of oral health.
What do you enjoy most about being a dental nurse?
The people I work with makes Crossbank Dental Care a great place to work.
I also like that everyday is different and you never know what to expect. The best part is being able to help patients achieve the outcome they have wished for, and see the smile on their face knowing that you played a part in that happiness.
If you had to swap jobs for a day who would you swap with and why ?
This is a difficult question for me as I love the job role I currently have. I am lucky that I am able to work in most aspects of dentistry, ranging from general dental care to oral surgery, and implant surgery.
If I had to swap roles I think I would say with a Treatment Coordinator as I would find it interesting listening to the patients wishes, and what made them choose Crossbank Dental Care for their dental care.
Michelle Ross
Lead Dental Nurse
GDC Number: 161621
When did you join the Crossbank Dental Care team?
September 2021.
How long have you been a Dental Nurse?
27 years.
What do enjoy most about your job?
How different day to day challenges are, no 2 days are ever the same. I am continually learning on the job.
What are you planning to do in your professional future?
To continue to help and encourage members of staff to achieve what they would like within their working practice.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
Front of House as I miss working on the front desk, greeting patients as they arrive.
GDC Number: 161621
When did you join the Crossbank Dental Care team?
September 2021.
How long have you been a Dental Nurse?
27 years.
What do enjoy most about your job?
How different day to day challenges are, no 2 days are ever the same. I am continually learning on the job.
What are you planning to do in your professional future?
To continue to help and encourage members of staff to achieve what they would like within their working practice.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
Front of House as I miss working on the front desk, greeting patients as they arrive.
Finley Wall
Dental Nurse
GDC Number: 303697
What made you decide to do a dental nurse apprenticeship?
I wanted to work and didn’t feel university was for me at the time. I wanted to do something practical and I had been interested in dentistry for a while after studying health & social care and science at sixth form. I really enjoy caring for people and I have a calming manner which would be well suited in a dental practice.
When did you join Crossbank Dental Care and how did you find the practice?
A friend of a friend worked at the practice and suggested I write in to see if there was any vacancies. I had been writing to several practices in the area and started working here in 2019!
What was the most challenging and enjoyable parts of your training?
My training was in covid which proved extremely difficult to complete at times! This involved a complete change in our SOP’s (standard operating procedures). The additional PPE required during covid was extremely uncomfortable to wear, especially the respirator masks! I would say one of the best parts of the training was the support I received from my colleagues and the encouragement to be hands on in surgery!
How long did it take to complete your training?
Altogether, it probably took around 2 years or possibly longer. During the lockdown we temporarily couldn’t physically work and there were no online classes at the time which delayed the process. On top of that, my training provider accidentally booked me on the wrong exam, I only realised this during the exam in Carlisle! That slowed the process down and I ended up sitting the correct exam in Blackburn because they only held the exams in Carlisle once a month!
How has completing additional training helped you to develop your career?
Following my nursing qualification I later completed training in radiography and intra oral scanning. I am currently working on treatment coordination training. I enjoy the added responsibility that comes with the additional training and this gives me a larger role in the patient journey, often the nurse scans the patient's mouth as part of their treatment and work with the dentist to provide the patient with their optimal treatment plan. I am also trained in ILS (immediate life support), in the safeguarding team and a trained fire Marshall!
What are you planning to do in your professional future?
I am currently studying to work as a treatment coordinator. I would love to work directly with patients as a familiar face and a point of contact at the practice.
How do you see the role of the dental nurse changing in the future?
I think there will be a larger scope of practice in the future for dental nurses. This is really exciting for my future in dentistry!!
What do you find interesting about your job?
For me I enjoy working with the clinicians who provide cosmetic dentistry, I love a good before and after! Sometimes a patients smile can be transformed in a day, seeing a beautiful end result is very rewarding for me!
What would you advise others who consider becoming a dental nurse?
I would say that it is very outfacing at first, it is a whole new language with lots of terms to learn. Persevere with it as it will all click in the end! There will be a lot of procedures you likely won’t have seen before and it can be daunting at first, but in time its something you will get used to and becomes second nature!
If you had to swap jobs for one day in the practice, which job would you swap to and why?
I’d probably swap with a cosmetic dentist for the same reasons mentioned earlier - its so satisfying to see the end result!
GDC Number: 303697
What made you decide to do a dental nurse apprenticeship?
I wanted to work and didn’t feel university was for me at the time. I wanted to do something practical and I had been interested in dentistry for a while after studying health & social care and science at sixth form. I really enjoy caring for people and I have a calming manner which would be well suited in a dental practice.
When did you join Crossbank Dental Care and how did you find the practice?
A friend of a friend worked at the practice and suggested I write in to see if there was any vacancies. I had been writing to several practices in the area and started working here in 2019!
What was the most challenging and enjoyable parts of your training?
My training was in covid which proved extremely difficult to complete at times! This involved a complete change in our SOP’s (standard operating procedures). The additional PPE required during covid was extremely uncomfortable to wear, especially the respirator masks! I would say one of the best parts of the training was the support I received from my colleagues and the encouragement to be hands on in surgery!
How long did it take to complete your training?
Altogether, it probably took around 2 years or possibly longer. During the lockdown we temporarily couldn’t physically work and there were no online classes at the time which delayed the process. On top of that, my training provider accidentally booked me on the wrong exam, I only realised this during the exam in Carlisle! That slowed the process down and I ended up sitting the correct exam in Blackburn because they only held the exams in Carlisle once a month!
How has completing additional training helped you to develop your career?
Following my nursing qualification I later completed training in radiography and intra oral scanning. I am currently working on treatment coordination training. I enjoy the added responsibility that comes with the additional training and this gives me a larger role in the patient journey, often the nurse scans the patient's mouth as part of their treatment and work with the dentist to provide the patient with their optimal treatment plan. I am also trained in ILS (immediate life support), in the safeguarding team and a trained fire Marshall!
What are you planning to do in your professional future?
I am currently studying to work as a treatment coordinator. I would love to work directly with patients as a familiar face and a point of contact at the practice.
How do you see the role of the dental nurse changing in the future?
I think there will be a larger scope of practice in the future for dental nurses. This is really exciting for my future in dentistry!!
What do you find interesting about your job?
For me I enjoy working with the clinicians who provide cosmetic dentistry, I love a good before and after! Sometimes a patients smile can be transformed in a day, seeing a beautiful end result is very rewarding for me!
What would you advise others who consider becoming a dental nurse?
I would say that it is very outfacing at first, it is a whole new language with lots of terms to learn. Persevere with it as it will all click in the end! There will be a lot of procedures you likely won’t have seen before and it can be daunting at first, but in time its something you will get used to and becomes second nature!
If you had to swap jobs for one day in the practice, which job would you swap to and why?
I’d probably swap with a cosmetic dentist for the same reasons mentioned earlier - its so satisfying to see the end result!
Lexie Walton
Dental Nurse Cadet
What made you decide to do a Dental Nurse apprenticeship?
I wanted to be in a career that allows me to constantly learn and be able to help patients to gain confidence.
When did you join the Crossbank Dental Care team?
I have worked at Crossbank Dental Care since January 2024.
What has been the most challenging and enjoyable parts of your training?
The most challenging part of training is learning all dental terminology and that instruments can have more than one clinical name. The most enjoyable is constantly learning new things.
What are you planning to do in your professional future?
I plan to stay in dentistry and hopefully look at Implant Nursing/Treatment Coordination or possibly at a Hygiene/Therapy course.
What do you find most interesting about your job?
The anatomy of the human body and meeting new people.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with an Implant Nurse because I find the surgical side of nursing interesting.
What made you decide to do a Dental Nurse apprenticeship?
I wanted to be in a career that allows me to constantly learn and be able to help patients to gain confidence.
When did you join the Crossbank Dental Care team?
I have worked at Crossbank Dental Care since January 2024.
What has been the most challenging and enjoyable parts of your training?
The most challenging part of training is learning all dental terminology and that instruments can have more than one clinical name. The most enjoyable is constantly learning new things.
What are you planning to do in your professional future?
I plan to stay in dentistry and hopefully look at Implant Nursing/Treatment Coordination or possibly at a Hygiene/Therapy course.
What do you find most interesting about your job?
The anatomy of the human body and meeting new people.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with an Implant Nurse because I find the surgical side of nursing interesting.
The Administration Team
Bex Cooper
Director and Practice Manager
BAHons PgDipLaw LLM
What do you enjoy most about your job?
I find great joy in spreading positivity throughout our practice. The variety in my role keeps me engaged, and I particularly enjoy strategic planning and implementing steps to achieve multi-faceted goals - see more below!
What aspects of your role do you find the most fulfilling?
One of the most rewarding parts of my role is helping our team members fulfil their potential and develop unique positions for them tailored to their strengths. It's incredibly satisfying to see folks grow and thrive. I also find great satisfaction in seeing how our work positively impacts our patients' lives and overall health.
Can you describe a typical day at work for you?
While each day varies, I generally structure my time to focus "on" the business in the mornings. This includes strategic planning and business development through marketing and networking. In the afternoons, I shift to working "in" the business, catching up with team members and addressing day-to-day operations. This structure allows me to balance big-picture thinking with hands-on leadership, ensuring I stay connected to all aspects of our practice.
What future visions do you have for Crossbank Dental Care?
My vision for Crossbank Dental Care is multi-faceted:
-For our team: To create an environment where everyone feels nurtured and fulfilled in their roles.
-For our patients: To consistently deliver exceptional customer care and maintain high clinical standards through a highly skilled team.
-For our practice: To further develop our reputation as a multi-disciplinary referral practice.
-For our impact: To achieve B Corp certification, demonstrating our commitment to environmental and social responsibility. Ultimately, my vision is for Crossbank Dental Care to be recognised as a leader in innovative, patient-centred care that also prioritises staff wellbeing and environmental responsibility.
In all aspects of my role, from daily operations to long-term planning, my goal is to create an environment where our team can excel, our patients can receive the best possible care, and our practice can continue to grow and innovate in the field of dentistry. For me, Neil & I are not "just" running a dental practice – we're building a community of care that extends beyond our walls.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would choose to be a Treatment Coordinator for a day. I love meeting new people, learning about their needs and expectations, and introducing them to the "wow" factor of Crossbank Dental Care. It's an opportunity to make a great first impression and set the tone for a patient's entire experience with us. This role is crucial in setting patient expectations and ensuring they feel valued from the very beginning of their journey with us.
BAHons PgDipLaw LLM
What do you enjoy most about your job?
I find great joy in spreading positivity throughout our practice. The variety in my role keeps me engaged, and I particularly enjoy strategic planning and implementing steps to achieve multi-faceted goals - see more below!
What aspects of your role do you find the most fulfilling?
One of the most rewarding parts of my role is helping our team members fulfil their potential and develop unique positions for them tailored to their strengths. It's incredibly satisfying to see folks grow and thrive. I also find great satisfaction in seeing how our work positively impacts our patients' lives and overall health.
Can you describe a typical day at work for you?
While each day varies, I generally structure my time to focus "on" the business in the mornings. This includes strategic planning and business development through marketing and networking. In the afternoons, I shift to working "in" the business, catching up with team members and addressing day-to-day operations. This structure allows me to balance big-picture thinking with hands-on leadership, ensuring I stay connected to all aspects of our practice.
What future visions do you have for Crossbank Dental Care?
My vision for Crossbank Dental Care is multi-faceted:
-For our team: To create an environment where everyone feels nurtured and fulfilled in their roles.
-For our patients: To consistently deliver exceptional customer care and maintain high clinical standards through a highly skilled team.
-For our practice: To further develop our reputation as a multi-disciplinary referral practice.
-For our impact: To achieve B Corp certification, demonstrating our commitment to environmental and social responsibility. Ultimately, my vision is for Crossbank Dental Care to be recognised as a leader in innovative, patient-centred care that also prioritises staff wellbeing and environmental responsibility.
In all aspects of my role, from daily operations to long-term planning, my goal is to create an environment where our team can excel, our patients can receive the best possible care, and our practice can continue to grow and innovate in the field of dentistry. For me, Neil & I are not "just" running a dental practice – we're building a community of care that extends beyond our walls.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would choose to be a Treatment Coordinator for a day. I love meeting new people, learning about their needs and expectations, and introducing them to the "wow" factor of Crossbank Dental Care. It's an opportunity to make a great first impression and set the tone for a patient's entire experience with us. This role is crucial in setting patient expectations and ensuring they feel valued from the very beginning of their journey with us.
Shannon Allen
Bookkeeper
When did you join the Crossbank Dental Care team?
I joined the team in January 2021.
How has your career developed during your time at Crossbank Dental Care and what initially drew you to this profession?
I started working at Crossbank as maternity cover for part of the Front of House Team. As I have always loved mathematics, in my spare time I started an accountancy course.
When I mentioned the course in passing to Bex, I was delighted that she offered me a job working with the practice accounts, permanently. I thoroughly enjoy my role and what I have learnt about finances of a business has been fascinating! Since working at the practice I have gained a Foundation certificate in accounting, an advanced Diploma in accounting, professional membership with the Association of Accounting Technicians and I am hoping to gain a Diploma in Professional Accounting.
Can you describe your typical day-to-day responsibilities in your role as a bookkeeper?
Every day has different tasks including such things as price comparisons, invoicing, ordering, bank reconciliation, KPI analysis, budgeting, monitoring diary utilisation, payroll, assisting with data analysis on operating costs, productivity, pricing structure, membership plans, 7 surgery utilisation. I also sometimes have correspondence with patients if they have any financial queries.
What are you planning to do in your professional future?
I would love to gain a professional Diploma in Accounting and get a licence to work as an accounting technician. I have also been researching becoming a CIPP (chartered institute of payroll professionals) accountant and/or a ATT technician (Association of taxation technicians). Whatever happens, I would love to work in accounts because I love it!
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would love to see what the implant nurses do, it would be fascinating to watch a live surgery!
When did you join the Crossbank Dental Care team?
I joined the team in January 2021.
How has your career developed during your time at Crossbank Dental Care and what initially drew you to this profession?
I started working at Crossbank as maternity cover for part of the Front of House Team. As I have always loved mathematics, in my spare time I started an accountancy course.
When I mentioned the course in passing to Bex, I was delighted that she offered me a job working with the practice accounts, permanently. I thoroughly enjoy my role and what I have learnt about finances of a business has been fascinating! Since working at the practice I have gained a Foundation certificate in accounting, an advanced Diploma in accounting, professional membership with the Association of Accounting Technicians and I am hoping to gain a Diploma in Professional Accounting.
Can you describe your typical day-to-day responsibilities in your role as a bookkeeper?
Every day has different tasks including such things as price comparisons, invoicing, ordering, bank reconciliation, KPI analysis, budgeting, monitoring diary utilisation, payroll, assisting with data analysis on operating costs, productivity, pricing structure, membership plans, 7 surgery utilisation. I also sometimes have correspondence with patients if they have any financial queries.
What are you planning to do in your professional future?
I would love to gain a professional Diploma in Accounting and get a licence to work as an accounting technician. I have also been researching becoming a CIPP (chartered institute of payroll professionals) accountant and/or a ATT technician (Association of taxation technicians). Whatever happens, I would love to work in accounts because I love it!
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would love to see what the implant nurses do, it would be fascinating to watch a live surgery!
KC Arenas
Front of House
𝗪𝗵𝗲𝗻 𝗱𝗶𝗱 𝘆𝗼𝘂 𝘀𝘁𝗮𝗿𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
June 2022
𝗪𝗵𝗮𝘁 𝗺𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂 𝘄𝗵𝗶𝗹𝘀𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
When I fell into the lake for the first time while paddle boarding for our practice summer day out.
𝗛𝗼𝘄 𝗵𝗮𝘀 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗲𝗲𝗿 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗱𝘂𝗿𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
Working here has helped me progress in my communication skills. Also, I have developed in the wider team, e.g. helping out with the rota and social media. This is helping me gain experience in the business area which is useful for my University course. I am currently studying Economics and Corporate Governance in Italian at the International University Uninettuno. I am trying my best to complete this degree so I can then start a private course, possibly accounting or finance. What I like about my course is that I can study online, and still be able to work full time. Also, they have a branch in London where I can take my exams.
𝗪𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝗲𝗻𝗷𝗼𝘆 𝗺𝗼𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯?
I enjoy dealing with takings and helping our Social Media Manager with projects, but what I enjoy most about my job Is working with my colleagues.
𝗜𝘀 𝘁𝗵𝗲𝗿𝗲 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗱𝗲𝗻𝘁𝗮𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗼𝗿 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂 𝗳𝗶𝗻𝗱 𝗽𝗮𝗿𝘁𝗶𝗰𝘂𝗹𝗮𝗿𝗹𝘆 𝗳𝗮𝘀𝗰𝗶𝗻𝗮𝘁𝗶𝗻𝗴 𝗼𝗿 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗶𝗻𝗴?
How fascinating the implant procedure is.
𝗜𝗳 𝘆𝗼𝘂 𝗵𝗮𝗱 𝘁𝗼 𝘀𝘄𝗮𝗽 𝗷𝗼𝗯𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗱𝗮𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲, 𝘄𝗵𝗶𝗰𝗵 𝗷𝗼𝗯 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝘀𝘄𝗮𝗽 𝗮𝗻𝗱 𝘄𝗵𝘆?
Accounts Clerk or Dental Nurse. Accounts Clerk because this is the area that interests me the most and is related to my course. Dental Nurse, because it is an interesting job. I specifically would like to swap with an Implant Dental Nurse as I find the implant treatment fascinating.
𝗪𝗵𝗲𝗻 𝗱𝗶𝗱 𝘆𝗼𝘂 𝘀𝘁𝗮𝗿𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
June 2022
𝗪𝗵𝗮𝘁 𝗺𝗲𝗺𝗼𝗿𝗮𝗯𝗹𝗲 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗮𝗻𝗱𝘀 𝗼𝘂𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂 𝘄𝗵𝗶𝗹𝘀𝘁 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
When I fell into the lake for the first time while paddle boarding for our practice summer day out.
𝗛𝗼𝘄 𝗵𝗮𝘀 𝘆𝗼𝘂𝗿 𝗰𝗮𝗿𝗲𝗲𝗿 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗲𝗱 𝗱𝘂𝗿𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝘁𝗶𝗺𝗲 𝗮𝘁 𝗖𝗿𝗼𝘀𝘀𝗯𝗮𝗻𝗸 𝗗𝗲𝗻𝘁𝗮𝗹 𝗖𝗮𝗿𝗲?
Working here has helped me progress in my communication skills. Also, I have developed in the wider team, e.g. helping out with the rota and social media. This is helping me gain experience in the business area which is useful for my University course. I am currently studying Economics and Corporate Governance in Italian at the International University Uninettuno. I am trying my best to complete this degree so I can then start a private course, possibly accounting or finance. What I like about my course is that I can study online, and still be able to work full time. Also, they have a branch in London where I can take my exams.
𝗪𝗵𝗮𝘁 𝗱𝗼 𝘆𝗼𝘂 𝗲𝗻𝗷𝗼𝘆 𝗺𝗼𝘀𝘁 𝗮𝗯𝗼𝘂𝘁 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯?
I enjoy dealing with takings and helping our Social Media Manager with projects, but what I enjoy most about my job Is working with my colleagues.
𝗜𝘀 𝘁𝗵𝗲𝗿𝗲 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝗮𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗱𝗲𝗻𝘁𝗮𝗹 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝘆 𝗼𝗿 𝘆𝗼𝘂𝗿 𝗷𝗼𝗯 𝘁𝗵𝗮𝘁 𝘆𝗼𝘂 𝗳𝗶𝗻𝗱 𝗽𝗮𝗿𝘁𝗶𝗰𝘂𝗹𝗮𝗿𝗹𝘆 𝗳𝗮𝘀𝗰𝗶𝗻𝗮𝘁𝗶𝗻𝗴 𝗼𝗿 𝘀𝘂𝗿𝗽𝗿𝗶𝘀𝗶𝗻𝗴?
How fascinating the implant procedure is.
𝗜𝗳 𝘆𝗼𝘂 𝗵𝗮𝗱 𝘁𝗼 𝘀𝘄𝗮𝗽 𝗷𝗼𝗯𝘀 𝗳𝗼𝗿 𝗼𝗻𝗲 𝗱𝗮𝘆 𝗶𝗻 𝘁𝗵𝗲 𝗽𝗿𝗮𝗰𝘁𝗶𝗰𝗲, 𝘄𝗵𝗶𝗰𝗵 𝗷𝗼𝗯 𝘄𝗼𝘂𝗹𝗱 𝘆𝗼𝘂 𝘀𝘄𝗮𝗽 𝗮𝗻𝗱 𝘄𝗵𝘆?
Accounts Clerk or Dental Nurse. Accounts Clerk because this is the area that interests me the most and is related to my course. Dental Nurse, because it is an interesting job. I specifically would like to swap with an Implant Dental Nurse as I find the implant treatment fascinating.
Sue Casson
Front of House
When did you join the Crossbank Dental Care team?
September 2015.
What do you find most rewarding about your job?
Being Front of House, meeting new people and working with a great team of colleagues. Never a dull day.
Tell us one fun fact about yourself.
I am a qualified reflexologist which not many people know.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an implant nurse. After shadowing Neil Cooper for a day I found it fascinating and interesting how he works.
When did you join the Crossbank Dental Care team?
September 2015.
What do you find most rewarding about your job?
Being Front of House, meeting new people and working with a great team of colleagues. Never a dull day.
Tell us one fun fact about yourself.
I am a qualified reflexologist which not many people know.
If you had to swap jobs for one day in the practice, which job would you swap for and why?
I would swap with an implant nurse. After shadowing Neil Cooper for a day I found it fascinating and interesting how he works.
Lois Davis
Treatment Coordination Administrator
How long have you worked at Crossbank Dental Care?
Since September 2022.
What do you enjoy most about your job?
What I enjoy most about my job is the opportunity to interact with patients and help them feel at ease during what can sometimes be a stressful process. As a non-clinical Treatment Coordinator I get to guide them through their treatment journey, from understanding their options to seeing them achieve their dental goals. The role allows me to build relationships and contribute to a positive patient journey.
Is there anything about the dental industry that you find particularly fascinating or surprising? One thing that fascinates me is the advancements in dental technology, in areas like digital impressions and 3D printing. It is amazing to see how technology is enhancing patient care, making procedures less invasive, and helping us deliver better results in less time.
If you had to swap jobs for one day in the practice, which job would you swap to and why? If I had to swap jobs for a day, I would choose to work as a lab technician. I would love to see the behind-the-scenes work that goes into crafting dental restorations.
How long have you worked at Crossbank Dental Care?
Since September 2022.
What do you enjoy most about your job?
What I enjoy most about my job is the opportunity to interact with patients and help them feel at ease during what can sometimes be a stressful process. As a non-clinical Treatment Coordinator I get to guide them through their treatment journey, from understanding their options to seeing them achieve their dental goals. The role allows me to build relationships and contribute to a positive patient journey.
Is there anything about the dental industry that you find particularly fascinating or surprising? One thing that fascinates me is the advancements in dental technology, in areas like digital impressions and 3D printing. It is amazing to see how technology is enhancing patient care, making procedures less invasive, and helping us deliver better results in less time.
If you had to swap jobs for one day in the practice, which job would you swap to and why? If I had to swap jobs for a day, I would choose to work as a lab technician. I would love to see the behind-the-scenes work that goes into crafting dental restorations.
Sian Irvine
Clinical Governance Coordinator
Kian Nanson
Administrative Lead & Social Media Manager
How long have you worked in dentistry?
I have worked in dentistry since 2009, starting as a receptionist then qualifying as a Dental Nurse before becoming a Treatment Coordinator.
I started as a Treatment Coordinator at Crossbank Dental Care but over time my role has developed and became administrative based, leading our Front of House team, scheduling staff rotas and managing our social media channels, among many other things!
When did you join the Crossbank Dental Care team?
April 2020.
What do you find most rewarding about your role?
I love working with the Crossbank Dental Care team, my role is very varied meaning I work with everyone in one way or another, no two days are the same, which I love! The team morale is fantastic! At the moment, we are all laughing about a mystery team member who keeps hiding mini trolls around the practice!
Tell us a fun fact about yourself.
My husband proposed to me right after we jumped 15,000 feet out of a plane!
If you had to swap jobs for one day in the practice, which job would you swap and why?
Honestly, I wouldn’t! I love my job far too much!
How long have you worked in dentistry?
I have worked in dentistry since 2009, starting as a receptionist then qualifying as a Dental Nurse before becoming a Treatment Coordinator.
I started as a Treatment Coordinator at Crossbank Dental Care but over time my role has developed and became administrative based, leading our Front of House team, scheduling staff rotas and managing our social media channels, among many other things!
When did you join the Crossbank Dental Care team?
April 2020.
What do you find most rewarding about your role?
I love working with the Crossbank Dental Care team, my role is very varied meaning I work with everyone in one way or another, no two days are the same, which I love! The team morale is fantastic! At the moment, we are all laughing about a mystery team member who keeps hiding mini trolls around the practice!
Tell us a fun fact about yourself.
My husband proposed to me right after we jumped 15,000 feet out of a plane!
If you had to swap jobs for one day in the practice, which job would you swap and why?
Honestly, I wouldn’t! I love my job far too much!
Laura Parkinson
Front of House - Patient Administration Coordinator
How long have you worked at Crossbank Dental Care?
Since 2018.
How has your career developed during your time at Crossbank Dental care?
Started as admin covering accounts, dictation, referrals and general administration etc. My role then changed more to general admin and helping Neil Cooper with updates and dictation. This has now changed at the end of 2023 to the new title of Patient Coordination Administrator.
What aspects of your role do you find most fulfilling?
The team atmosphere and help that is given, gaining new skills and developing new tasks added to the job description which has changed, seeing patients happy with their dental work and the confidence this brings. I also love learning more about implants and treatments when writing GDP updates and treatment plans.
Can you describe a typical day at work for you?
I work through admin daily tasks, complete any GDP updates and dictation, accounts when in telephony and any other jobs that are given from Neil Cooper, other Dentists and Management. I will prioritise which tasks are more urgent and work my way through our trays and waiting lists.
If you had to swap jobs for one day in the practice, which job would you swap and why?
A Treatment Coordinator as I would then have more clinical knowledge and would enjoy following the patients journey from the beginning, both in and out of surgery, and see the end result.
How long have you worked at Crossbank Dental Care?
Since 2018.
How has your career developed during your time at Crossbank Dental care?
Started as admin covering accounts, dictation, referrals and general administration etc. My role then changed more to general admin and helping Neil Cooper with updates and dictation. This has now changed at the end of 2023 to the new title of Patient Coordination Administrator.
What aspects of your role do you find most fulfilling?
The team atmosphere and help that is given, gaining new skills and developing new tasks added to the job description which has changed, seeing patients happy with their dental work and the confidence this brings. I also love learning more about implants and treatments when writing GDP updates and treatment plans.
Can you describe a typical day at work for you?
I work through admin daily tasks, complete any GDP updates and dictation, accounts when in telephony and any other jobs that are given from Neil Cooper, other Dentists and Management. I will prioritise which tasks are more urgent and work my way through our trays and waiting lists.
If you had to swap jobs for one day in the practice, which job would you swap and why?
A Treatment Coordinator as I would then have more clinical knowledge and would enjoy following the patients journey from the beginning, both in and out of surgery, and see the end result.
Wendy Stout
Front of House - Patient Administration Coordinator
When did you join the Crossbank Dental Care team?
I have worked at Crossbank Dental Care since January 2021
How has your career developed during your time at Crossbank Dental care?
I started at Crossbank Dental Care to cover maternity leave and I was then fully employed on a part-time basis as a member of the Front of House Team. At the end of 2023 I was asked to take on the roll of Patient Coordination Administrator.
What aspects of your role do you find most fulfilling?
Speaking to patients and making them feel special and “heard”. Also, drafting a treatment proposal correctly, and efficiently, for our patients.
Can you describe a typical day at work for you?
I arrive at the practice for 8.20am and get everything ready for a 8.30am start. I make sure questions are ready for the teams morning huddle and check voicemails for any patient cancellations. Throughout the day I deal with patient enquiries, check the waiting list for any patients we may be able to see sooner, type up any clinical dictation and updates for our referring Dentists, along with drafting selected treatment proposals required for our patients.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with a General Treatment Coordinator in order to use the Intra Oral Scanner, showing our patients their current dental situation and then discuss their needs and wishes during their consultation. I would also love to do cosmetic dentistry as I would love to see and be part of improving smiles.
When did you join the Crossbank Dental Care team?
I have worked at Crossbank Dental Care since January 2021
How has your career developed during your time at Crossbank Dental care?
I started at Crossbank Dental Care to cover maternity leave and I was then fully employed on a part-time basis as a member of the Front of House Team. At the end of 2023 I was asked to take on the roll of Patient Coordination Administrator.
What aspects of your role do you find most fulfilling?
Speaking to patients and making them feel special and “heard”. Also, drafting a treatment proposal correctly, and efficiently, for our patients.
Can you describe a typical day at work for you?
I arrive at the practice for 8.20am and get everything ready for a 8.30am start. I make sure questions are ready for the teams morning huddle and check voicemails for any patient cancellations. Throughout the day I deal with patient enquiries, check the waiting list for any patients we may be able to see sooner, type up any clinical dictation and updates for our referring Dentists, along with drafting selected treatment proposals required for our patients.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with a General Treatment Coordinator in order to use the Intra Oral Scanner, showing our patients their current dental situation and then discuss their needs and wishes during their consultation. I would also love to do cosmetic dentistry as I would love to see and be part of improving smiles.
Katie Watson
Front of House
When did you join the Crossbank Dental Care team?
June 2025
What is your favourite part of your job role?
Speaking with all our lovely patients and helping them as best as I can with any queries, or to ease any anxiety they may have. I also really enjoy gaining more knowledge into the world of dentistry.
Can you describe a typical day at Crossbank Dental Care for you?
No two days are the same at Crossbank Dental Care, however, a typical day would start off with catching up with any emails or voicemails from patients. Normally I will be taking calls, booking appointments and answering queries from patients throughout the day.
Tell us a fun fact about yourself.
I have a Bachelor's Degree in Forensic Science and Criminal Investigation.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with a Therapist for a day. I have always been intrigued by dentistry and when shadowing with Danielle during my first week, I was able to see a filling being done. This was a great way for me to see a dental practice from a clinical perspective and found it so interesting, I almost wanted to get stuck in myself!
When did you join the Crossbank Dental Care team?
June 2025
What is your favourite part of your job role?
Speaking with all our lovely patients and helping them as best as I can with any queries, or to ease any anxiety they may have. I also really enjoy gaining more knowledge into the world of dentistry.
Can you describe a typical day at Crossbank Dental Care for you?
No two days are the same at Crossbank Dental Care, however, a typical day would start off with catching up with any emails or voicemails from patients. Normally I will be taking calls, booking appointments and answering queries from patients throughout the day.
Tell us a fun fact about yourself.
I have a Bachelor's Degree in Forensic Science and Criminal Investigation.
If you had to swap jobs for one day in the practice, which job would you swap and why?
I would swap with a Therapist for a day. I have always been intrigued by dentistry and when shadowing with Danielle during my first week, I was able to see a filling being done. This was a great way for me to see a dental practice from a clinical perspective and found it so interesting, I almost wanted to get stuck in myself!
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