Brian Watson

Dear Neil

I just wanted to send you a short note following the bone graft surgery you performed yesterday in preparation for my implants. From the first time we met, I have had TOTAL confidence in you and the team at Crossbank. Significant dental surgery can be a traumatic event but I must say that the care and attention I have received at Crossbank and St Helens in Cockermouth has been absolutely first class, to the extent where I was able to approach yesterday’s potentially traumatic surgery with calmness and confidence.

You may or may not know that I was fortunate enough to be Managing Director of The Sellafield Site between 1999 and 2004, and a large part of my role was to seek out and try to develop world-class businesses in Cumbria. I feel fortunate to have done that in my dental care and want to express my sincere thanks to you, even though I recognise that we still have a number of steps to complete.

Your skill, experience, confidence, professionalism and commitment to customer care and attention, are in my view, at the very highest level, and I cannot compliment you too highly. I look forward to successfully completing these procedures and if there is any way I can help develop your, or St Helens businesses, I would regard it as a privilege to do so.

I am copying this note to Meredith Bell at St Helens, and with many thanks once more,

Yours gratefully

Brian Watson (May 2008)
 

Your skill, experience, confidence, professionalism and commitment to customer care and attention, are at the very highest level